Preventing adversarial compensation processes: A qualitative study on design and operational features contributing to conflict, dispute and collaboration barriers in the Queensland CTP system

About the Project

The aim of this project is to explore stakeholders’ perspectives on the design and operational features of the Queensland CTP Scheme that contribute to adversarialism, conflict and disputes, and poor collaboration, and to develop an understanding of where adaptations can be made to improve claimants’ experiences and outcomes. These stakeholders who are involved with, or consulted about, a claimant will include: CTP insurers, plaintiff and defendant lawyers, medical and rehabilitation experts, scheme regulators and other related stakeholders that are part of settlement of a claim. The expected benefits include nuanced knowledge about the combination of systemic factors that contribute to less optimal experiences for claimants, and within the CTP environment, what might create adverse conditions for claimant stress such as adversarialism, conflicts and poor collaboration. Importantly, by means of stakeholders’ expert knowledge and perspectives, the benefit is to identify the modifiable aspects of the current CTP scheme that can have positive impacts on claimant outcomes.

The study is funded by RACQ, an Affiliate Partner of The Hopkins Centre.

Project Outputs

A rapid literature review on ‘Claimant Legal Representation in Personal Injury Claims’, was completed. It was based on 49 references, including 43 journal articles and six reports. The review has been produced in a 1:3:25 page format for RACQ, which includes policy recommendations (3 page), key messages (1 page) and a full research report (25 page).

The qualitative component of the study is currently underway.